Maintenance and Repairs

Extended Warranty

Kobra shredders come with a 2 year warranty on the cabinet and machine function, and 10 years on the cutting heads, subject to normal operation and regular oiling with a Kobra approved oil. This warranty can be extended for an additional year for the investment of approximately 10% of the value of the machine; please enquire for a quote.

Service

We offer specialised service and repairs on all makes and models of paper shredders including high security ‘A’ & ‘B’ Class. Our response time is usually within 24-48 hours, however we can attend to urgent matters in the ACT within 4 hours.

Why is maintenance important?

Optimal Performance: Regular maintenance ensures that your paper shredder operates at its best. It helps prevent issues such as paper jams, overheating, and motor malfunctions, which can disrupt workflow and productivity.
Extended Lifespan: Proper maintenance increases the lifespan of your paper shredder. By keeping the cutting blades sharp, lubricating moving parts, and cleaning out debris, you can minimize wear and tear, reducing the need for frequent repairs or replacements.
Data Security: Maintaining your paper shredder properly helps ensure the security of sensitive information. A well-maintained shredder effectively destroys documents, reducing the risk of data breaches and unauthorized access to confidential or personal information.
Cost Savings: Regular maintenance can save you money in the long run. By preventing major breakdowns and minimizing downtime, you avoid the need for costly repairs or the expense of purchasing a new shredder prematurely.
Safety: A well-maintained shredder is safer to use. It reduces the risk of accidents, such as paper jams leading to motor overheating or injuries from handling malfunctioning equipment.

How does service woks?

Brief overview of Kobra Shredder and its services

Service Options

On-site service: Kobra technicians will come to the customer's location to perform maintenance and repairs
Depot service: Customers can send their shredders to a Kobra service center for maintenance and repairs
Preventive maintenance: Regularly scheduled maintenance to prevent problems and extend the life of the shredder
Emergency service: 24/7 support in ACT for urgent issues and breakdowns

Service Process

Contact Kobra Shredder to schedule a service appointment
On-site service: Kobra technicians will arrive at the scheduled time and perform the necessary maintenance or repairs
Depot service: Customers can send their shredders to a Kobra service center along with a completed service request form
Preventive maintenance: Kobra Shredder will work with the customer to schedule regular maintenance appointments
Emergency service: Customers can call Kobra Shredder's emergency service number for immediate assistance

Benefits of Kobra Shredder Service

Expertise: Kobra technicians are trained and certified to service Kobra shredders
Efficiency: Kobra Shredder's preventive maintenance and emergency service can help minimize downtime and keep the shredder running smoothly
Warranty compliance: Kobra Shredder service can help ensure that the shredder remains in compliance with the manufacturer's warranty